Returns & Exchanges
At Plantoria Pure Inc., we stand behind our botanical beauty solutions and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for an alternative product.
Initiate Your Request
Email our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least 50% full and include a note with your RA number inside the box.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RA.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing